New Detailed TNB Bills to Help Malaysians Understand Electricity Usage Under Revised Tariff System

KUALA LUMPUR, July 1, 2025 – Beginning this month, Tenaga Nasional Berhad (TNB) customers across Malaysia will receive newly structured electricity bills that provide a more transparent and detailed breakdown of charges under the country’s revised tariff system. The move is part of efforts to enhance consumer understanding and accountability in energy usage.

The new billing format, implemented following the government’s approval of the revised tariff structure under the Incentive-Based Regulation (IBR) mechanism, is designed to show three core components in each bill: Generation Charges, Network Charges, and Retail Charges. The new structure is in line with Section 26 of the Electricity Supply Act 1990, and has been introduced with the aim of improving billing transparency and consumer literacy.

According to TNB’s official portal, myTNB, Generation Charges (Caj Penjanaan) include the cost of fuel, generation capacity, and adjustments based on global fuel prices. Network Charges (Caj Rangkaian) cover the operational and maintenance costs of transmitting electricity to homes and businesses. Meanwhile, Retail Charges (Caj Peruncitan) reflect the costs associated with customer service, billing operations, and account management.

By itemizing these charges, TNB hopes to give customers greater insight into where their money goes, helping them make more informed decisions about their energy consumption.

“This new format allows every customer to clearly see how much they are paying for each part of the electricity supply process. It not only promotes transparency but empowers users to manage their usage more efficiently,” TNB said in a statement.

Transition Bill in July

During the month of July, consumers will receive a transition bill that reflects electricity usage over two different periods — before and after the new tariff took effect. Electricity consumed up to 30 June 2025 will be billed according to the old rate, while consumption from 1 July 2025 onward will be calculated using the new tariff.

Digital bills will be made available within 24 hours via the myTNB app and web portal. Printed bills, meanwhile, will be delivered within seven working days after the meter reading is taken.

To ensure accuracy and transparency during this transition period, TNB will also issue meter reading verification slips to customers as proof of proper meter recording.

Full Implementation in August

From August 2025, all TNB customers will receive bills that fully reflect the new breakdown format. This permanent shift marks a significant step in modernizing how Malaysians interact with their utility provider.

To assist customers with the transition, TNB has also introduced a new feature on its website — the Electricity Bill Calculator — which allows users to estimate their upcoming bills based on their electricity usage and the revised rates. This tool is expected to be especially helpful for households and small businesses trying to manage their monthly budgets amid fluctuating energy prices.

Consumer Awareness and Support

TNB encourages customers seeking more information or assistance to visit the official portal at www.mytnb.com.my/tariff, call the TNB CareLine at 1300-88-5454, or visit any Kedai Tenaga branches nationwide.

As Malaysia continues to move towards greater energy efficiency and sustainability, this latest change by TNB is seen as a vital step in bridging the gap between energy providers and consumers — helping the public better understand, monitor, and manage their electricity consumption in a transparent and user-friendly manner.