Public Service Department asked to issue circular on workplace enjoyment

PUTRAJAYA: Chief Secretary to the Government (CSG) Tan Sri Shamsul Azri Abu Bakar has requested the Public Service Department (JPA) to issue a Public Service Circular (PKPA) providing guidelines on fostering enjoyment in the public sector as a reference for all ministries and departments.

According to Bernama, speaking at the KSN Leadership Aspirations Ceremony here yesterday, Shamsul Azri emphasized the importance of enjoyment in the workplace, noting that a conducive and enjoyable work environment is one of the factors contributing to excellent job performance.

“Although this may seem straightforward, if not managed and followed up properly, it could negatively impact relationships with other colleagues,” he said.

This circular is the fourth strategy under the Organizational Development Performance Outcome (BKR) of the Public Service Reform Agenda, which aims to cultivate enjoyment in the workplace within organizations.

The other three strategies under BKR Organizational Development are: rationalizing and restructuring agencies; reviewing certain rules and privileges; and optimizing resources.

The optimization of staffing and filling critical positions will be carried out by JPA. This is crucial in helping to optimize staffing and remuneration resources while also saving costs for the government,” he said.

Additionally, Shamsul Azri mentioned that he has directed improvements to the Customer Service Guidelines published by JPA, including the incorporation of online service elements and compliance aspects.

He said that this updated guideline will be included in the PKPA for implementation by ministries and other agencies.

The improvements follow a complaint he received from a Japanese citizen regarding issues with the appointment system of the Immigration Department and less friendly service from its staff.

Shamsul Azri stated that this is part of the strategy under BKR Organizational Development in the Public Service Reform Agenda to enhance customer relationship management.

“Counter services need to be transformed to be more efficient, professional, and friendly,” he said.