A lack of consistency can harm the government’s image

Policy announcements that frequently change reflect the government’s lack of preparedness to make decisive decisions and a lack of confidence in the initial announcements made.

Senior Lecturer at the Faculty of Administrative Science and Policy Studies, Universiti Teknologi MARA (UiTM), Dr. Mazlan Che Soh, stated that inconsistent decisions can damage the government’s image and credibility.

“The public may lose confidence in the government’s ability to implement stable and effective policies. The perception that the government acts hastily without thorough research can further tarnish the public’s view of the leaders’ integrity.

“When people feel that decisions are made without considering long-term impacts or public opinion, they may perceive the government as inefficient. This can reduce public support and create dissatisfaction with the country’s leadership,” he told Berita Harian.

Dr. Mazlan cited examples such as the announcement of a 50% toll discount during Chinese New Year and the cancellation of the pilot project on Flexible Working Hours (WBB).

“The government needs to conduct in-depth studies involving experts, data, and input from various stakeholders before making decisions.

“Additionally, they should delay announcements if decisions are not yet final. This step is crucial to avoid changes that could harm the government’s image.

“By doing so, the government can prevent confusion and reassure the public that it is serious and well-planned. This approach also demonstrates professionalism and the government’s commitment to effectively meeting the people’s needs,” he said.

Meanwhile, Associate Professor Dr. Syaza Shukri, Head of the Political Science Department at the International Islamic University Malaysia (IIUM), noted that the challenges currently faced by the government are partly due to it being a coalition government.

“I understand that Pakatan Harapan (PH) wants to reduce expenses, and the idea of targeted subsidies for tolls is reasonable. However, this government also knows that it is not particularly popular.

“As a result, they have to provide populist measures, like toll discounts, to win over the public, who are accustomed to toll-free initiatives,” she said.

On the WBB issue, Dr. Syaza emphasized that it stemmed from poor communication, highlighting the need for a more extensive study involving key stakeholders to avoid miscommunication.

“Although it appears to be a U-turn, it also shows that the government listens to criticism from experts and the public. However, such actions can make the government seem indecisive.

“At the same time, it demonstrates that the government is not autocratic and listens to the people. There needs to be some ‘give and take,’ but when this happens, the government is inevitably perceived as ‘weak.’

“Providing free tolls is seen as populist, but not doing so is viewed as harsh. It’s all a communication issue. Before making any announcement, there should already be cabinet consensus to demonstrate unity among ministers.

“For example, during last Saturday’s protest, the Prime Minister claimed there was no issue. Why wasn’t there unity from the beginning?” she said.